Merchandise Coordinator

Interested applicants please APPLY HERE

Overview:

This is a full-time position within the Maine Mariners Marketing Department. The role of Merchandise Coordinator is a crucial piece of the Maine Mariners Marketing and Game Day staff, which consists of an energetic team of individuals. The Merchandise Coordinator will report directly to the Director of Marketing to collaborate on the creation, ordering, storing, and selling of our Maine Mariners Merchandise. The Merchandise Coordinator will work a typical Monday through Friday work schedule, as well as game days and community events. The Merchandise Coordinator will help to shape and grow the Maine Mariners brand awareness through merchandise, marketing, and community events. If you think this could be you, read the responsibilities below.   

Responsibilities:  

• Work closely with the Marketing Department on a daily basis to collaborate on campaigns to promote game days and brand awareness 
• Inventory Management: Oversee inventory levels, track product orders, and ensure that merchandise is well-stocked and organized across all retail locations (in-stadium, online store).
• Product Ordering: Coordinate with vendors and suppliers to order products, ensuring timely delivery and competitive pricing.
• Retail Operations: Manage and set up the team store during home games, special events, and at off-site locations, ensuring smooth operations and excellent customer service.
• Sales Support: Provide excellent customer service to fans in-store, answering questions, assisting with purchases, and promoting key products.
• Online Store Management: Oversee the online merchandise store, including product listings, promotions, and shipping/fulfillment processes.
• Seasonal Merchandise Launches: Coordinate with marketing to create and launch seasonal collections, promotions, and special edition products that reflect key moments in the team’s season.
• Event Planning: Help organize merchandise-related activities at fan events, community outreach programs, and game-day promotions.
• Brand Alignment: Ensure all products, displays, and promotions reflect the team’s brand and mission while appealing to fans’ interests.
• Reporting: Track sales performance, manage budgets, and report on merchandise sales, identifying opportunities for growth and improvement.
• Fan Engagement: Stay connected with fans through social media and other communication channels to gather feedback on merchandise offerings and improve product offerings.
• Assist pre-game as necessary 
• Assist in community events as necessary 
• Additional duties as assigned  
   

 Qualifications 

• Highly organized and communicative 
• Previous experience in retail, merchandising, or sales coordination, preferably in the sports or entertainment industry.
• A strong understanding of retail operations, product sourcing, and inventory management systems.
• Highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to work collaboratively with internal teams and external vendors.
• Must be at least 18 years old 

Account Executive

Interested applicants please APPLY HERE

Overview:

Account Executives are responsible for generating revenue through the sale of season ticket and group ticket packages. Builds business by identifying and selling new prospects and maintain relationships with clients.

Qualifications: 

• Bachelor’s Degree in sports management, business, marketing or related field preferred. 
• Prior sales experience preferred, ticket sales experience in sports/entertainment is highly preferred
• Proficiency in Microsoft Office applications such as Excel, Word and Outlook required, experience with CRM and ticketing software a plus.
• Excellent written and verbal communication skills in the English language required. 
• Demonstrated ability to manage numerous business relationships in a professional manner.
• Must be professionally aggressive and competitive team player with a dedicated positive attitude.
• Ability to thrive as a member of a small team in a fast-paced environment working independently while supporting the team in achieving common goals.
• Superior time management, communication, organizational and public presentation skills and an acute attention to detail is a must. 
• Highly motivated with a strong aspiration to be successful in competitive sales environment.
• Ability to work nights, weekends and holidays as needed, in addition to traditional business hours.

Essential Job Functions: 

• Responsible for maximizing revenue through the sale of Maine Mariners ticket packages including season tickets, partial plans, group tickets, and individual game tickets
• Develop prospects by calling on both self-generated and provided leads. Proactively and aggressively solicit and generate new business to maximize season and group ticket sales revenue.
• Anticipate needs of clients and maintain relationships with the highest level of customer service and inquiry response times to ensure positive customer experiences.
• Establish professional relationships focusing on the need of the existing client base and prospects and conduct follow up with active clients to encourage repeat business.
• Use proactive tactics to create opportunities for new business with existing customers. 
• Make use of database, referrals, social media and other sources to conduct aggressive outreach to increase both sales and prospect database. 
• Utilize both telemarketing (including outbound cold/warm calls and receiving inbound sales calls) as well as digital communication and in person meetings to develop business and increase revenue.
• Meet or exceed appointed sales goals for all ticket packages.
• Maintain complete and accurate records for customers.
• Participate in team meetings and be willing to creatively contribute ideas to develop new sales initiatives and share best practices.
• Staff all home games to assist ticket sales promotional programs, activities and special events.

Nonessential Job Functions:

• Other duties and responsibilities as assigned 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; occasionally moves about the arena before/during/after events to service client and perform job functions; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

• The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.
   

Responsibilities:  

• Work closely with the Marketing Department on a daily basis to collaborate on campaigns to promote game days and brand awareness 
• Inventory Management: Oversee inventory levels, track product orders, and ensure that merchandise is well-stocked and organized across all retail locations (in-stadium, online store).
• Product Ordering: Coordinate with vendors and suppliers to order products, ensuring timely delivery and competitive pricing.
• Retail Operations: Manage and set up the team store during home games, special events, and at off-site locations, ensuring smooth operations and excellent customer service.
• Sales Support: Provide excellent customer service to fans in-store, answering questions, assisting with purchases, and promoting key products.
• Online Store Management: Oversee the online merchandise store, including product listings, promotions, and shipping/fulfillment processes.
• Seasonal Merchandise Launches: Coordinate with marketing to create and launch seasonal collections, promotions, and special edition products that reflect key moments in the team’s season.
• Event Planning: Help organize merchandise-related activities at fan events, community outreach programs, and game-day promotions.
• Brand Alignment: Ensure all products, displays, and promotions reflect the team’s brand and mission while appealing to fans’ interests.
• Reporting: Track sales performance, manage budgets, and report on merchandise sales, identifying opportunities for growth and improvement.
• Fan Engagement: Stay connected with fans through social media and other communication channels to gather feedback on merchandise offerings and improve product offerings.
• Assist pre-game as necessary 
• Assist in community events as necessary 
• Additional duties as assigned  
   

 Qualifications 

• Highly organized and communicative 
• Previous experience in retail, merchandising, or sales coordination, preferably in the sports or entertainment industry.
• A strong understanding of retail operations, product sourcing, and inventory management systems.
• Highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to work collaboratively with internal teams and external vendors.
• Must be at least 18 years old